The key to being successful at interviews is a high degree of self confidence which…
Hence, solving work conflicts quickly is important. Otherwise creating an escalation to the problem. As well as making the problem more difficult to manage.
7 steps for dealing with work conflicts
Causes of the conflict?
What’s making this conflict difficult resolving? Any of the above? If so seeing things from the other perspective. And what are they wanting to achieve?
Is it personal?
Sometimes a person’s behaviour or personality jar with our own. And this making it harder to see past this. When personalities clash it can be hard working together. Other times, the problem is harder to define. Due to competing pressures or priorities.
Taking time thinking about your issues within the conflict. And ideas for resolution. Arranging a time to meet with the person. If possible, giving them time to prepare. Otherwise they may feeling threatened or taken off guard. Don’t get defensive. And try discussing the problem positively. In addition focusing on moving things forward. Such as
“I’m feeling excluded and disrespected when you’re choosing not to invite me to the meeting.”
Asking what’s not working ? As well as discussing how to improve working better together. Stop assuming people are doing things just to annoy you. Taking into consideration they may have competing pressures. In short, making inquiries without being accusatory.
“I was wondering why you didn’t invite me to the meeting with Bob?”
Avoid rushing to get a resolution quickly. Or focusing solely on your own point of view. Moreover, listening carefully is a key step, even if you don’t agree. Asking further questions and responding in a calm manner.
“Is there anything else you’d like to add?”
Finding middle ground
Try focusing on the areas where you do agree or what you both need improving, and go from there.
“It sounds like we both agree that communicating is not out strong point – what can we do to improve that?”
Sometimes it’s possible to resolve the conflict alone. But at other times involving managers or HR. Depending on the nature of the situation. Developing a plan for resolution and following through. Checking back regularly .And tweaking if it isn’t working. Communication skills, stress management and resilience all proving valuable in this process.
Conflicts at work can vary enormously .Therefore, depending on the situation it’s useful getting support. I help clients through coaching to understand the nature of their conflict. In addition, developing an action plan for dealing with their unique situation. Alternatively, using advanced hypnotherapy techniques for assisting people with relaxation, motivation, anger and resilience.
To learn more please do get in touch.