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Confident Communication

Many people are looking for ways of developing confident communication. If you need help in being more assertive then the DESC technique can be really helpful

This useful technique enabling you to handle difficult situations more effectively. As well as enabling you to become more adept in expressing yourself confidently.

DESC means Describe, Express, Specify and Consequences. The techniques is most effective when combined with ‘I’ statements that avoid blaming others. Use of the DESC formula is especially practical in situations such as when a friend keeps cancelling your tennis games at the last minute for no good reason.

  • Describe. Be specific and focus on the problem. State the fact without being emotional. ‘When you keep cancelling our tennis game at the last minute…’
  • Express. Let the other person feel how important the issue is to you. Use ‘ ‘I’ messages so it is clear that you are not blaming him or her. ‘…. I feel let down and upset.’
  • Specify. Be specific and firm in one or two sentences. State your wants or preferences, not commands. ‘I would like you to let me know well in advance if you are going to cancel the game.’
  • Consequences. Clarify the position or negative consequences of your request. ‘If you don’t let me know in advance I think we should stop playing together.’ or, ‘If you do let me know in advance, it gives me time to find another partner.’

 

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Alix Needham

Alix Needham

My techniques guarantee that you remain in control at every session. These techniques, developed over 25 years, are so effective that many issues can be addressed in as little as three sessions and my location in the very heart of London means you can book sessions to work around work.

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